Overview
At SINOEURO TRADE LIMITED, we strive to ensure your satisfaction with every purchase. If you are not satisfied with the product you have received, you may return it under the following conditions.
Return Eligibility
- Time Frame: Returns must be initiated within 30 days from the date of purchase.
- Condition: Products must be unused, in their original packaging, and in the same condition as when received.
- Proof of Purchase: A receipt or proof of purchase is required to complete your return.
Non-Returnable Items
Certain items are exempt from being returned:
- Perishable goods (e.g., food, flowers)
- Customized or personalized items
- Gift cards
- Downloadable software products
- Health and personal care items
Return Process
- Contact Us: To initiate a return, contact our customer service at contact@sinoeuro.shop or +86 185 7157 4852 with your order number and reason for return.
- Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and further instructions on how to proceed.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refunds
- Approval: If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at contact@sinoeuro.shop or +86 185 7157 4852.
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at contact@sinoeuro.shop or +86 185 7157 4852.
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Contact Information
For more information about our return and refund policy, please contact us at:
SINOEURO TRADE LIMITED
Address: 132 Thornton St, Hunston, United Kingdom, PO20 2RQ
Email: contact@sinoeuro.shop
Phone: +86 185 7157 4852